Recently, I went to see a movie at the mall, Pretzelmaker just outside of the theatre gained my attention.  After buying pretzel bites, I was informed that you are no longer allowed to take food into the theatre.  I asked the employees at Pretzelmaker to hold my pretzels until I got out of the movie. After the movie, I was expecting a cup full of cold pretzel bites. To my surprise the employees already prepared a fresh, hot cup of pretzels.

That made my day that a company would care enough to give extra merchandise for free to satisfy me, the customer. Is your company willing to go to extra mile to make your customer happy?

Advertisement